QRZCQ Help Page

A. General

1. Please read this help document in case of any trouble, problem or misuse.
2. If you have any problems, questions or other troubles use the problem report page.
3. We have implemented the DNT technology (DO NOT TRACK). For further informations visit www.donottrack.us.

B. Register

1. If you want to register at QRZCQ you may use the account register page.
2. If you got a new call and the old one is not valid anymore please go to the call rename form while logged out.
3. If you're not getting the verification email in the next hour, please check your spam and junk mail folders. If you're not getting the verification email at all, please make sure you're using a valid email address. Unverified accounts will be deleted after 72 hours, you may register again after that period. Before you try to register again you may send a empty email to open@qrzcq.com from your email with which you want to register. This should, but must not help. You could also try to use another email for the second registration.

C. Account

1. To recover your QRZCQ password please go to the password recovery page.
2. To change your QRZCQ password please go to the password change form on the account page while logged in.
3. To rename your main call please go to the call rename form while logged out.

D. Calls

1. To change your callsign data in our database please register and change the data afterwards.
2. To remove your callsign from our database please use the problem report page. More specific form to remove your callsign will be added in the near future. Please note, if your call is removed on your request then the only data we save about you is your call, your email (if you've fill out this field at the request time) and the timestamp of the corresponding remove process. No other data is saved then.

E. Forums

1. If you cannot login to the forum after successfull registration and activation of your account, please wait 10 minutes, as the forum accounts are created after the main account activation.

F. Status

1. This user is a verified ham. The verification is done either by another ham, by the admins, by internal probability computations or by manual verification after review of the user's license.
2. This user is a premium user. His/her premium status is either from the beta period, by payment or by a donation.
3. This user is a club call. His/her club status is set by an admin.

G. Logbook

1. After you upload a ADIF logbook, you will get either a confirmation or a error message. Please upload only plain good old ADIF. The format used by QRZ and eQSL works 100%. For HRDLog users: please use the eQSL format for export or the format you use for QRZ.
2. Logbooks details depend on how much detail you provide. If you can and want to, please choose as much as you can as the logbook is helpful at many places on this page. It helps you to filter DX-Cluster, show calls and many other things.

H. Maps

1. The distance and the point shown on map is calculated from user supplied coordinates and/or grid locator, and at least from middle point coordinates of a state or country. If you find calls without coordinates and grid locator, the country coordinates are used. This implies your call also. In this cases the distance and the point shown on the map may always be the same. This is not an error but aproximation.
2. If the map is not working on every page, enable javascript. If the only page it doesn\t work on is yours, please double check your latitude, longitude and locator. Each should be in it's own defined format. For the latitude and longitude it's the decimal format.

I. Images

1. It is possible, that some images may have old content after upload of new one. It would be a big performance impediment, if images would always be loaded freshly from the server. So please be patient after uploading a new image, it may take up to 3 minutes for the new images to appear. This is not an error, but a performance improvement.